WindowBossPro Blog — Billing & Payments

Billing Window Cleaning Customers in Canada, Australia, New Zealand and the UK

Window cleaning is the same job in Toronto, Brisbane, Christchurch and Leeds. Ladders, poles, squeegees, screens and hard water. The billing is mostly the same too, with a few differences that matter: the currency on the invoice, the tax rules, and the way addresses and phone numbers are written. Here is how billing works for window cleaners outside the US.

Same Billing, Local Details

The numbers worth watching were covered in Window Cleaning Billing Reports: What to Check and What It Tells You. Those numbers mean the same thing in any country. What changes is the currency they are in and the tax rules behind them.

WindowBossPro works in the US, Canada, Australia, New Zealand and the UK, and bills customers in their own currency. Everything else in this series applies wherever you work: invoices with clear line items, card on file, auto-charge at completion or on a schedule, online payment from the customer app, past-due follow-up, and monthly statements for property managers.

Customers Billed in Their Own Currency

A Canadian homeowner should see dollars that mean Canadian dollars. A customer in the UK should see pounds. It sounds obvious, but generic software built for one country sometimes shows the wrong currency symbol or assumes US formats, and customers notice.

In WindowBossPro, invoices, statements and payments are in the customer's own currency. The customer app shows the same. Nobody has to wonder whether the figure is converted.

Tax Is Local

This is the biggest difference between countries, and it is the one to get right with a local accountant or your tax authority, not from a blog.

• Canada. Sales tax depends on the province, and the rules for registering depend on your revenue.
• Australia and New Zealand. A goods and services tax applies once a business reaches a registration threshold.
• UK. VAT registration also depends on a threshold, and there are rules about what your invoices must show once you are registered.

Find out what applies to your business, then set it up once. Invoices in WindowBossPro include tax on its own line, so it is calculated the same way every time. For the general approach, see Sales Tax on Window Cleaning Invoices: Set It Up Once and Stop Doing Math.

Addresses and the Map

Billing depends on addresses: every invoice is tied to the address where the job was done, and monthly statements label every line with the address. Addresses work in each supported country, so the Waiting List map, routes and statements all line up.

If you are moving from a spreadsheet, a CSV import brings your clients and addresses in so you do not have to retype them.

Texting Customers

Billing messages, like declined-card nudges, past-due reminders and the alerts that make charges expected, go out by text and email. Two-way texting lets the office answer billing questions from the same place. Plans include a monthly text allowance of 500, 1,000 or 2,000 segments sent and received on Start, Pro and Crew. Keep billing texts short and plain; it saves segments and gets read.

Before you rely on texting for billing, set up and test texting for your country during the free trial, so you know messages reach customers' phones the way you expect.

Seasons Are Flipped

For window cleaners in Australia and New Zealand, the busy and slow seasons fall in different months than in North America and the UK. The billing advice is the same, just shifted: collect everything before your slow months, lean on storefront routes, and book your spring rush early. See Window Cleaning Cash Flow in the Slow Winter Months and read it with your own calendar in mind.

What Stays Exactly the Same

• Window details on every job: count, stories, sides and extras.
• Line items from your own service list.
• Card on file, charged when the tech taps Complete.
• Online payment and card updates in the customer app.
• Past-due follow-up by text and email.
• One monthly statement for property managers and storefront owners, every location labeled.

Software Pricing

WindowBossPro plans are Start, Pro and Crew at $59, $89 and $199 per month, never billed per user, with a 14-day free trial and no credit card. Use the trial to set up your tax, import a few clients, and send yourself a test invoice before you switch.

Billing That Speaks Your Currency

Window cleaning billing works the same way wherever you are, with your customers' currency on the invoice and your local tax rules set up once. To see how WindowBossPro handles invoices and payments, visit the window cleaning billing software page.