WindowBossPro Blog — Tech App

Window Count, Stories, Sides and Extras: Reading Every Job Card in the Window Cleaning App

The job card is the most-read screen in the tech app. A tech looks at it in the driveway before the van doors open, again at the ladder, and again before tapping Complete. Everything on it was decided when the house was quoted, so reading it right means doing exactly the job the customer paid for: nothing missing, nothing given away.

The Line Under the Address

Getting to the house is covered in The Navigation Button: One Tap From the Job Card to the Next Driveway. Once parked, the tech reads the card.

Right under the address is one line that summarizes the job, something like: “28 windows · 2-story · Inside & Outside · Screens.” That same line shows on the office lists, so the tech and the office are always looking at the same description. Here is what each part means in the field.

Window Count

The number of windows on the job. It is the single best clue to how long the house will take and the easiest way to check that nothing was missed. A tech who counts as they go and gets to 26 on a 28-window job knows to walk the house one more time before packing up.

The count is whatever your company counts. Some companies count each window unit, some count panes, some count a bay window as three. The app shows the number the office entered; the important thing is that your crew and your quotes use the same rule. If the tech finds the count is wrong, say a basement window nobody quoted, that goes in a note so the office can fix it before the next visit.

Stories

1-story, 2-story or 3+ story. This decides the equipment before anything else. A 1-story house might be all from the ground with a short pole. A 2-story job means an extension ladder or a longer pole. A 3+ story building may mean a different setup entirely, and a new tech should know before arriving whether this one is within what they are trained to do.

Stories also tie into the access notes. A 2-story house with a note that says “ladder on the back patio slab” tells the tech both what to bring and where it goes. The ladder side of that is covered in Ladder Placement Notes: Telling the Next Window Cleaning Tech Where the Ladder Goes.

Sides

Every job is one of three:

• Outside only. The tech does not need anyone home. Start on the outside and go.
• Inside & Outside. Someone has to let the tech in. Knock first, confirm the inside is still wanted, ask about anything fragile on the sills, and plan whether to start in or out.
• Inside only. Less common for houses, more common for some office suites or for a second visit after an outside-only job.

Sides is the field most likely to cause a complaint if it is misread. A homeowner who paid for inside and outside and only got the outside will notice the first time the sun hits the glass. A homeowner who paid for outside only and finds a tech at the door asking to come in will be confused. Read the sides before knocking.

Extras

Extras are the add-ons sold with the job:

• Screens. Pull, clean and replace the screens. Note any torn screens rather than quietly putting them back.
• Tracks. Clean the window tracks, usually on inside jobs. Tracks take real time, which is why they are priced separately.
• Hard-water removal. Treatment for mineral spots, often from sprinklers. This is the extra where before-and-after photos matter most.

The rule is simple: if an extra is on the card, it was sold and gets done. If it is not on the card, it was not sold. When a homeowner asks for screens on the spot, the tech notes it and lets the office know, and the office adds it as a line item. That keeps the invoice matching the work and keeps one tech from giving away what another tech charges for.

Access Notes

Below the job line come the access notes stored on the address: gate code, dog, where to set the ladder, skylights. These are what turn a strange house into a familiar one. “Left side gate, code 3170. Friendly dog, keep gate shut. Two skylights on the south roof.”

Gate codes and dogs get their own guide next in this series. For now, the habit to build is reading the whole card, top to bottom, before the doors open.

One Card, the Whole Job

A tech who reads the card well brings the right ladder, knocks when they should, does the extras that were sold, and counts to the right number before leaving. That is most of what separates a clean job from a callback. For the rest of the tech's day on the phone, visit the WindowBossPro window cleaning app page.